Terms of service
Terms of Service
Effective Date: 21.01.2025
Welcome to Everwoodcabins Ltd (“we”, “us”, or “our”). These Terms of Service govern your use of our website and services, including the purchase of wooden cabins from our online shop at www.everwoodcabins.co.uk (the “Website”).
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please refrain from using our Website.
1. Eligibility
You must be at least 18 years of age to use our Website and make purchases. By placing an order, you confirm that all information provided is accurate and truthful.
2. Products
We sell high-quality wooden cabins. While we strive for accuracy, colours, dimensions, and images on the Website are for illustrative purposes only. Actual products may vary slightly.
• Custom Orders: If you require customisation, details must be agreed upon in writing. Custom orders may not be eligible for cancellation or refunds (see Section 6).
• Assembly and Maintenance: Some cabins may require professional assembly. We are not liable for damage caused by improper installation or maintenance.
3. Pricing and Payment
• All prices are listed in GBP and include VAT unless stated otherwise.
• Payment must be made at checkout via [list payment methods]. Orders are only processed after full payment is received.
• We reserve the right to change prices without notice but will honour prices agreed at the time of your purchase.
4. Order Confirmation
Once your order is placed, you will receive a confirmation email. If you do not receive confirmation, contact us at [Insert Contact Details]. We reserve the right to refuse orders for any reason, including stock availability or incorrect pricing.
5. Delivery
• Delivery times are estimates and subject to delays beyond our control (e.g., weather, supply chain issues).
• You are responsible for providing accurate delivery information. If delivery fails due to incorrect details, additional charges may apply.
• Any visible damage to products upon delivery must be reported immediately.
6. Cancellations and Returns
• Standard Orders: You may cancel your order within 14 days of receipt under consumer protection laws, provided the product is unused and in its original packaging.
• Custom Orders: Customised products are non-refundable unless defective or not as described.
• Return Costs: The customer is responsible for return shipping costs unless the product is defective.
Contact us at 01865 238406 for return instructions.
7. Warranty
Our wooden cabins come with a [Insert Warranty Period] warranty against manufacturing defects. This warranty does not cover damage caused by:
• Improper use or installation.
• Natural wear and tear or weather-related damage.
• Modifications or repairs not authorised by us.
8. Liability
To the fullest extent permitted by law:
• We are not liable for indirect, incidental, or consequential damages.
• Our total liability for any claim is limited to the purchase price of the product.
• Nothing in these Terms excludes liability for death or personal injury caused by our negligence.
9. Intellectual Property
All content on the Website (e.g., text, images, logos) is the property of Everwoodcabins Ltd or used with permission. You may not copy, reproduce, or distribute any content without prior written consent.
10. Privacy
Your personal data is processed in accordance with our Privacy Policy, available at Everwoodscabin Ltd.